Shipping Policy

Dear Customer,

Thank you for choosing our services. To ensure you are aware of our shipping policies, here are our shipping terms:

  1. Order Processing Time: Our order processing time is generally 1 to 3 business days. Once your order is confirmed and payment is completed, we will proceed with the processing as soon as possible.

  2. Shipping Method: We offer standard shipping services. For international orders, the estimated shipping time is 7 to 14 days, depending on the destination.

  3. Shipping Costs: Shipping fees are calculated based on the specific destination and weight of your order. The system will automatically calculate and display the shipping cost at checkout.

  4. Delivery Confirmation: Upon receipt, please check your package carefully. If you find any damage or discrepancies with your order, please contact us promptly.

  5. Returns and Exchanges: We adhere to standard return and exchange policies. For details, please refer to our return and exchange terms.

  6. Loss and Damage: If your package is lost or damaged during transit, we will assist you with the claim process.

  7. Customs and Taxes: For international orders, duties and taxes may apply. These fees are usually the responsibility of the recipient, and we are not responsible for any related taxes or duties.

  8. Contact Us: For inquiries or assistance, please reach out to our customer service team via email at cathy@eastzines.com.

We look forward to providing you with a quality shopping experience.